Work Experience

Systems Analyst | Leading UK Fibre Broadband Provider

January 2025 – Present

Currently working through a consultancy placement, diagnosing and triaging system issues within the Systems and Operations BAU team to ensure smooth daily operations
Utilize ServiceNow and Jira to manage incidents, prioritize resolutions, and collaborate with internal and third-party teams
Facilitate the seamless migration of customer services from legacy infrastructure to a modern centralized platform
Conduct technical checks on customer connectivity using supplier portals and Swift’s Radius Diagnostic tool
Use Sentry for error logging and Confluence for maintaining up-to-date documentation, contributing to system stability and clarity in operations

August 2024 – Present

Completed comprehensive training and applied knowledge of ASP.NET Core, Entity Framework Core, and ASP.NET MVC to design and develop scalable, database-driven applications with clean architecture using repository and interface patterns
Designed and managed RDBMS for application backends using SQL Server and SQL Server Management Studio, ensuring high performance and reliability
Gained extensive experience in automated testing of web apps and REST APIs using Selenium, SpecFlow, RestSharp, and Postman to improve application quality and reduce manual testing effort
Managed virtual environments with Nutanix and Server Manager to streamline testing and deployment processes for web apps and API servers
Designed and developed features in a live ASP.NET MVC e-commerce application, focusing on scalability, clean architecture, and robust user experience
Debugged and optimized complex queries to improve application performance in a database-driven environment
Addressed real-world bugs, implementing recursive solutions for dynamic product categorization and enhancing front-end usability

February 2024

Participated in a comprehensive 3 hour workshop focusing on the practical applications of Agile Development methodologies
Acquired advanced skills in project management and teamwork, enhancing adaptability and efficiency within software development projects

June - August 2021

In a managerial position, hence delegated tasks enhancing team efficiency whilst ensuring minimal latency in task execution
Upheld excellent service and demonstrated interpersonal skills by minimizing wait times and coordinating team tasks for a streamlined workflow